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Melissa Marshall » Tech Issues - Who do I contact?

Tech Issues - Who do I contact?

There are days that we have technology problems here at school. As much as we all dislike them, they are a part of our reality when relying on technology. 

Most minor issues can be resolved through basic troubleshooting. Please see the attached troubleshooting guide and resources. This should be a go-to resource when troubleshooting.

Each role (TST or ITC) is limited in what accessibility they have in being able to help with certain issues. As much as we want to help with a specific problem, we sometimes cannot simply because we do not have the access or ability to. We have to forward an email to someone else and this delays the process in helping. To help expedite the process when troubleshooting, here is who to contact with issues. 

 

    • Always include student name, grade, serial number, and as much information as you can about the description/screenshot(s) of the issue.
 
    • For hardware and software issues (laptop won’t charge, cracked screen, Zoom, Chrome, etc.), please contact Tolbert Cates at [email protected]
 

    • For email, issues with instructional programs, Canvas, and Clever, etc. please contact Melissa Marshall at [email protected] 

    • For problems specific to the teacher or classroom, please contact the teacher via email.